Shipping & Returns

Shipping

Delivery Area

We currently only deliver within Germany.

Shipping Providers

Shipping is generally handled via DHL or DPD.

Processing Time

Orders are generally prepared for shipment within 1–3 business days (unless otherwise stated on the product page).

Delivery Time

The standard delivery time is approx. 2–4 business days from shipment, depending on the region and shipping provider. Please note that in exceptional cases (e.g., high volume, strikes, weather, public holidays), delays may occur.

Shipping Costs

Any applicable shipping costs will be displayed to you at checkout before you complete your order.

Tracking

Once your order has been shipped, you will receive an email with tracking information (if provided by the shipping carrier).

Transport Damage / Delivery Issues

Please check your delivery upon receipt. If your package arrives visibly damaged or items are missing, please contact us as soon as possible at elena@solio.life and ideally send photos of:

• The outer carton
• The inner packaging
• The product(s) / damage

Important: This request is for the purpose of swift clarification and does not limit your statutory rights.

Returns / Right of Withdrawal (Consumers)

Right of Withdrawal (14 days)

As a consumer, you generally have the right to withdraw from your purchase within 14 days of receiving the goods without providing any reason.

You can find the details (including the cancellation policy and sample withdrawal form) in our Terms and Conditions.

How to Withdraw

Send us a clear statement by email to elena@solio.life (e.g., "I hereby withdraw from my purchase, order number..."). We will then send you return instructions.

Return Conditions (unused / original packaging)

Please return items unused and in their original packaging whenever possible.

Sealed Goods (Health/Hygiene Protection)

Our bottles are sealed with a plastic shrink wrap.

For sealed goods that are not suitable for return for reasons of health protection or hygiene, the right of withdrawal may be voided once the seal has been removed after delivery (provided the legal requirements are met).

You can find the legal details in the cancellation policy in our Terms and Conditions.

Return Costs

You shall bear the direct costs of returning the goods, to the extent permitted by law.

Refunds

Upon receipt and inspection of the return, we will refund the purchase price (and any standard outbound shipping costs, as required by law) to the original payment method used.

We may withhold the refund until we have received the goods back or you have provided proof that you have sent the goods back – whichever is the earlier date.

Undeliverable / Uncollected Shipments

Please ensure your delivery details are correct. If a shipment is returned to us due to incorrect address information, refusal of acceptance, or failure to collect, we may charge you for the actual return shipping costs and the costs of re-delivery, or deduct them from a refund, to the extent permitted by law.

Contact

Solio GmbH
Torstraße 92, 10119 Berlin
Email: elena@solio.life