Terms and Conditions

1. Scope, Contracting Party, Customer Service

(1) These General Terms and Conditions ("GTC") apply to all orders placed by consumers (B2C) via our online shop.

(2) Our offer is directed exclusively at customers with a delivery address in Germany.

(3) Contracting party and provider: Solio GmbH, Torstraße 92, 10119 Berlin, Germany ("Solio", "we").
E-mail: elena@solio.life

2. Offer and Conclusion of Contract

(1) The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

(2) By clicking the button "Place order with payment" (or an equivalent clear wording), you submit a binding offer to conclude a sales contract.

(3) After submitting the order, you will receive an automatic order confirmation by email. This merely confirms receipt of the order and does not constitute acceptance.

(4) A contract is concluded as soon as we accept your offer by:

• sending you an explicit order confirmation, or
• shipping the goods (the shipping confirmation is the relevant factor then).

3. Prices, VAT, Shipping Costs

(1) All stated prices are final prices including statutory German value-added tax (VAT).

(2) Additional shipping costs may apply. Shipping costs will be displayed at checkout before the order is placed.

4. Delivery, Delivery Area, Shipping Service Providers

(1) We deliver exclusively within Germany.

(2) Estimated delivery times are displayed in the online shop or at checkout.

(3) Shipping is generally handled via DHL or DPD.

(4) Partial deliveries are permitted insofar as this is reasonable for you.

5. Payment

(1) Available payment methods are displayed at checkout.

(2) Payment processing is handled via payment service providers, in particular PayPal as well as Shopify Checkout/Shopify Payments and—depending on the payment method—credit card processors/networks.

(3) The purchase price is due upon conclusion of the contract, unless otherwise specified by the chosen payment method.

6. Discount Campaigns and Voucher Codes

(1) Discount codes and campaigns are—unless explicitly stated otherwise—not combinable with each other and are only valid during the specified period.

(2) Generally, only one discount code can be redeemed per order, unless we explicitly communicate otherwise.

(3) Cash payment of discount codes/vouchers is excluded, as far as legally permissible.

7. Transfer of Risk, Transport Damage

(1) For consumers, the risk of accidental loss or accidental deterioration of the goods does not pass until the goods are handed over to you.

(2) Please check the goods for completeness and potential transport damage upon receipt and report damage as soon as possible to elena@solio.life (ideally with photos of the outer box, inner packaging, and the goods).

(3) Your legal rights (e.g., warranty) remain unaffected by this.

8. Undeliverable / Uncollected Shipments

(1) Please ensure that the delivery details you provide are correct.

(2) If a shipment is returned to us due to incorrect address information, refusal of acceptance, or failure to collect, we may charge you for the actual return costs incurred as well as the costs for a new delivery or deduct them from a refund, as far as legally permissible.

9. Retention of Title

The goods remain our property until full payment has been received.

10. Warranty (Rights in Case of Defects)

The statutory provisions regarding liability for defects (warranty) apply.

11. Right of Withdrawal for Consumers (Cancellation Policy)

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day:

• on which you or a third party designated by you, who is not the carrier, has taken possession of the goods, or
• in the case of partial delivery: on which you or a third party designated by you has taken possession of the last good/partial shipment.

To exercise your right of withdrawal, you must inform us (Solio GmbH, Torstraße 92, 10119 Berlin, Germany, E-mail: elena@solio.life) by means of a clear declaration (e.g., via email) about your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient for you to send the notification regarding the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract.

For this refund, we will use the same means of payment as you used for the original transaction, unless explicitly agreed otherwise; in no event will you be charged any fees for this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

You must send back or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

Exclusion or Premature Expiration of the Right of Withdrawal (Sealed Goods)

The right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Note: Our bottles are sealed with a plastic shrink wrap. Once this seal has been removed, the right of withdrawal may cease to apply—provided that the legal requirements are met.

12. Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

13. Force Majeure

We are not liable for delays or failures in performance caused by events beyond our reasonable control (e.g., strikes, government actions, natural disasters, disruptions to transport or supply chains). Statutory rights remain unaffected.

14. Liability

(1) We are liable without limitation for intent and gross negligence as well as for damages resulting from injury to life, limb, or health.

(2) In the event of slightly negligent breaches of essential contractual obligations (cardinal duties), our liability is limited to the amount of typical, foreseeable damage.

(3) Otherwise, liability for slight negligence is excluded, as far as legally permissible.

(4) Liability according to mandatory legal regulations (e.g., the Product Liability Act) remains unaffected.

15. Reviews and User Content

If you submit reviews or content (e.g., text), we may display them in connection with our online shop (e.g., on product pages), provided this is legally permissible. You may not post content that is illegal, offensive, or infringes upon the rights of third parties.

16. Data Protection

Information on the processing of personal data can be found in our Privacy Policy.

17. Consumer Dispute Resolution (VSBG)

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

18. Final Provisions

(1) German law applies, to the exclusion of the UN Sales Convention.

(2) Mandatory consumer protection provisions remain unaffected.